- When will my order be shipped?
- Will you ship to [name of country here]?
- What's the shipping cost to [name of country here]?
- Can you combine shipping?
- How long does delivery take?
- Can you register the parcel?
- Do you do express post?
- It's been too long now, where is my item?
- What size should our room be to fit a billiard table? (download instructions)
- How to replace a pool cue tip?
- How do you re-cloth a table?
- Marking a Pool or Snooker (Slate) table
- Marking a Pool or Snooker (MDF) table
- How can I contact you?
- Why don't you answer my email?
- Why should I buy from you?
When will my order be shipped?
We ship your order within 24 hours after payment is recorded as received. You will be notified via email, payment is recorded as received and again when order is shipped.
Can you combine shipping?
Yes we can, and we give discount for shipping cost for additional items. Please wait until all your auctions are finished and then complete our checkout process. It will combine shipping cost for all your purchases and give you the total amount.
How long does delivery take?
Delivery within Australia usually takes about 3-5 business days. Delivery to the rest of the world usually takes about 5-9 business days. Note that although we endeavor to provide you with a speedy delivery, in some instances delivery may be delayed for larger parcels due to custom inspections.
Do you do express post ?
Yes we can. An additional fee will be charged if you wish to express post your order. Please contact our customer service representative if you want to express post your order. Note this service only available to delivery within Australia.
It's been too long now, where is my item?
If you haven't received your order within 15 days (Australia) or 30 days (outside Australia) please contact us with reconfirmation of you mailing address and item detail and we will investigate and contact you.
How do I pay?
We require all our customers to complete our checkout system. This will help us ensure we have the correct shipping and order information and to help us provide prompt order processing time and speedy delivery. Please follow the link below to complete our checkout process. www.marketworks.com/pay.asp
What methods of payment do you accept?
For Australian Customer: Cash, Australian Money Order, Paypal, Visa, Master Card or Direct Bank deposit.
For International Customer: Paypal, Visa and Master Card ONLY.
How can I contact you?
The best way to contact us is via email. Here's our contact details:
Phone: +61 3 95322224
Fax: +61 3 95334427
Why don't you answer my email?
Although we will put our best effort, due to the volume of emails that we get, there may be some delay on replying your emails. If you haven't heard from us within 24 hours (business days only) after sending the email, please check your mailboxes as our email may get marked as spam. Please make sure you use the email address that is registered to eBay as we use that email address to identify who you are.
We do not sell or rent our customers details to any 3rd party company. We will only contact you with your consent to notify you of special offers from Eddie Charlton.
We advertise accross the Google display network and other shopping comparison sites.
Why should I buy from you?
We dedicate ourselves to provide you a smooth online transaction experience. We understand that the speed of transaction and the quality of service are what customers look for and we take pride in our ability to ship items immediately after confirming payment and in our professionalism in customer support and order processing.